Support — ORP1

Describe your issue and we'll assign it to the right person right away.

TKT-00001

Your ticket has been created. We'll get back to you shortly at the email you provided. Keep your ticket number handy for follow-up.

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The more detail you provide, the faster we can help.

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Here's how we handle your ticket from submission to resolution.

Step 1 — Ticket Created

Instant confirmation

You'll receive a ticket number immediately. Keep it for reference.

Step 2 — Assigned to Manager

Within minutes

Our control room assigns the ticket to the right specialist automatically.

Step 3 — First Response

Within 4 hours

Your assigned manager will respond with an update or a solution.

Step 4 — Resolved & Closed

SLA guaranteed

Once resolved you'll receive a confirmation. You can reopen anytime if needed.

Response Time SLA

1 hr

Critical

4 hrs

High

8 hrs

Medium

24 hrs

Low

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